In the next step, Facebook will ask you to choose one of the available account recovery options to verify your identity. Options may include receiving a verification code to your email or phone, answering security questions, or identifying friends in photos. Choose the option you prefer and follow the instructions.
Once you’ve verified your identity, Facebook will allow you to change your account password. Enter a new strong password and click «Continue» to save the changes. You should now be able to access your Facebook account.
Problems to restore my Facebook account password: What do I do?
It can happen that if they send you the email with the verification code but it is stored in the spam folder for that reason, the first thing you should do is check that folder inside your email or also the folder spam.
No email and no phone number
Facebook gives you other options to recover your account even when you lost the email or phone number you registered when you created the account account. To re-establish the profile, you must resort to trusted contacts (close friends) or with the use of an identification document.
As explained above, when you register your profile, Facebook asks you to enter (optionally) 3 or 5 trusted friends, with whom you can recover your account in case you have temporarily lost it. They will obtain a verification code that they must provide to you to enter your account again. If you did not register those contacts, this procedure will not take effect. If you have, follow these steps:
Enable your account
Choose this method if you believe your account has been disabled incorrectly. This occurs when the company’s Bill of Rights and Responsibilities is violated or because someone reported your profile. If this is the case, follow these steps:
- Enter the browser and click here
- Add the email or mobile number
- Birth certificate
- Driver’s license
- Passport
- Marriage certificate
- Change documentation official name
- Personal or vehicle insurance card
- Official identification document (Except Official Document, Physical or mental disability certificate, retirement card)
- Visa, residence permit, or documents related to immigration
- Tribal identification or indigenous credential
- Electoral Census card
- Family book
- Visa
- National Card of legal age, immigrant registration
- Tax identification
- Bank statement
- Transit card
- Check
- Credit Card
- Proof of employment status
- Library card
- Postal mail
- Proof of subscription to a magazine
- Medical record
- Membership card (Eg: Retired, union, labor or professional association)
- Salary receipt
- Permit or license
- Student ID card
- Social security card
- Public service bill
- Scanned photo of the registration page of an educational ID
- Company loyalty card
- Contract
- Family registration
- Diploma
- Religious documents
- Certificate of registration to obtain an accreditation or as a professional
- Professional license card
- Electoral card
- Health insurance
- Address card
- social welfare
